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Smart device setup and troubleshooting

Last Update 1 年前

How do I turn on my Platos BCM for the first time? Do I need to connect the Platos BCM to the app? How do I know if my Platos BCM is connected to the app? Do I need to pair my Platos BCM every time I use It? What type of battery does the Platos BCM use?

Why is my Platos BCM not connecting to the Platos app?

PLATOS HEALTH

Last Update 1 年前

To resolve connection issues:
  1. Ensure your phone runs iOS 8.0+ or Android 6.0+.
  2. Update the Platos app to the latest version.
  3. Enable Bluetooth (and location services for Android 6.0+).
  4. Disconnect other Bluetooth devices.
  5. Charge the BCM if it’s low on power.
  6. Reset the device by holding the power button for a few seconds.
  7. If unresolved, go to Profile > Smart Devices > Forget this Device, then re-pair.

Contact: [email protected] if the issue persists.

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